White screen at wordpress site

Before you start this article, always back up in the following way!

A white screen on a WordPress site means that there is a PHP code error in the files, this is often an update or a plugin that is working against it and is out of date. This can be resolved with the following step-by-step plan.

Step 1
Turn on extended error messages in your WordPress site. You can do this in the wp-config.php file. Look for the debug line. See here for more information.

Step 2
If you now go to your website you will see an extended PHP error message. In it there is a fatal error with a file path behind it. This is where the problem is in the site. The error message depends on the situation of your site. It is a good tip to check the WordPress forums to see if you can find more information about this. This can be reached at the following link:

When the path of the file points to the wp-content/plugins or the wp-content/themes folder you can be sure that it is in a plug-in or a template. You can then disable the plug-in by deleting it or restore the default template of WordPress. Another thing to do is to check the forums again for common problems with the plugin or template. You can also contact the creator of the plug-in or template.

Example of such a notice error message:
Notice: is_comments_popup is deprecated since version 4.5.0 with no alternative available. in E:HostingSpacesMTPwordpress.mytestpartner.nlwwwrootwp-includesfunctions.php on line 3709

As you can see, there is an old function in a file in the wp-includes that is no longer supported. So we will have to update this to get rid of these messages.

Step
3MWith this error message, you can then go to your file manager or FTP and follow the file path. If this leads to a plugin disable it by deleting it or disabling it in the database. More information on this can be found on WordPress support forums.If this leads to a theme file then we recommend deleting it and putting a default WordPress theme in it.

After this you should have access to the admin again. Here you can update and restore WordPress via the regular way.

For further information for some of these steps in this article, please refer to the First Steps WordPress article.

First Steps WordPress.


Slot
If you can't figure it out then you can create a ticket towards the helpdesk. MijnHostingPartner.nl can then perform the work for you, however there are costs involved. How much costs are attached depends on the situation, but keep in mind that it will take at least 1 hour of work. Costs are 75 euros ex VAT per hour.