My account is suspended, what is that and what can I do about it?

A suspension of service occurs when there is an outstanding invoice that is past due. Normally, the service will be suspended and automatically deleted by the system, but in the suspension mode, we give you as a customer the opportunity to pay the outstanding invoice and get the service activated. As soon as a payment is processed by the system, the account will be put on active immediately. This is an automated process and you do not have to do anything else.

If you do not want to continue the service, please cancel it via the customer panel. You can find more information about this in the frequently asked questions. Any outstanding invoices still need to be paid.

Please note: If a (suspension mode) suspension takes effect, this applies to the entire account. So if you have several spaces under your account, these will also be suspended. This might be annoying because you might have paid for the other spaces, but the system does not make a distinction. The system sees you as a client who is behind on his payments and will therefore fully suspend the services on your account. You need to take this into account and make sure you pay and/or cancel the service in time.