How do I create a ticket at MijnHostingPartner?
To create a support ticket at MijnHostingPartner.nl you can follow these steps. The ticket system is often referred to in chat and emails. Since this is the way to get problems solved in an efficient way.
First step is to login to the customer panel, you do this by entering the email address and password created during registration. This can also be recovered by pressing the forgotten password button. After this you can navigate to the next option in the top menu:
After this select the option to create the ticket:
And enter the subject of the ticket, here also answers from our knowledge base are already suggested. Should it be that the answer to your question is already there. Then you can click on it. Otherwise select the option. My answer is not there
After this you continue to create the ticket. Always try to fill in the form as completely as possible, and if necessary add screenshots or more information via the attachments.
Furthermore, the related service can be selected from the drop down list, a department can be selected. For move codes and such, the Administration is selectable. If you have a question about your website or hosting you can use the helpdesk.
It is also possible to give a priority to the ticket. Then we know how urgent the issue is. It is also possible to create an urgent ticket. There are costs involved to pick up your ticket as soon as possible.
In the field, the question can be further described and elaborated.
After this you can further click on Save to let the ticket appear in our list. After the ticket is created you can easily respond to it. And if you want to check the status via the online chat, please write down the ticket number for us. Then we can easily retrieve it. You can also see the complete history of the ticket. So that you can always look back.